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Friday, July 15, 2016

NetSupport Manager v11 - Remote Desktop All Platforms Supported

NetSupport Manager - Remote Control

21 years development + 8,500,000 PC install base = the most stable, feature rich and secure Remote Control Solution available.

The latest evolution in Remote PC support and desktop management. Monitor multiple systems in a single action, deliver hands-on remote support or interactive training. Gather real-time inventory and system data. NetSupport Manager provides the ability to support Windows, Mac, Linux and mobile devices all from a single console.
Designed to operate over your network, via mobile communications or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single solution for remote support. Adding to traditional Remote Control capabilities, NetSupport Manager also provides a range of supporting tools to aid in support, including dynamic Hardware and Software Inventory reports, Systems Management tools, full Audio support and even the ability to show an Operator's screen in real-time to any number of connected systems as an integrated training tool. NetSupport Manager includes full support for 32bit and 64bit Vista and Windows 7 systems.

NetSupport Manager: Overview
Networks continue to evolve, growing in capability and complexity. A diverse range of platforms, protocols and physical assets provides PC Management and Remote Control Software solutions with the continuous challenge of being able to offer support to a variety of configurations and to ensure that critical IT infrastructure is available when needed most.

Sample Screenshots: 



Historically, Remote Control and PC Management software focused on removing the need for support staff to physically visit a remote users PC to resolve technical issues. Consequently, users receive a quicker response, resulting in less down time of critical applications. However, organisations now require multi-tasking solutions that offer effective economies of scale and that can perform a broad range of functions, which traditionally would have required multiple applications to have been used. Emphasis is now placed not just on providing more efficient technical support but also in simplifying management tasks and in offering secure remote and mobile working possibilities.

NetSupport Manager combines powerful PC remote control with advanced desktop management functionality leading to one of the fastest levels of ROI available on the market today, specifically in improving user productivity, customer satisfaction and organisational flexibility. With over 8,500,000 systems worldwide supported by NetSupport technology and over 21 years development, NetSupport Manager is a proven solution for any environment.

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This page provides an overview of some of the key features included in NetSupport Manager. Please refer to the individual platform "tabs" above for a full list of functionality available within the product.

Remote Control of a PC

Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of colour depth, resolution, network protocol or operating system. Use the Audio functions on multimedia capable PCs' to talk to your users while providing support. NetSupport Manager is consistently recognized in comparative reviews as offering the fastest remote control performance available.


View Screenshots




The Monitor Mode feature allows a Control to display a "Thumbnail" view of all connected Client workstations simultaneously. Thumbnail size can be adjusted on the fly, as can the update interval. In addition, the Control users can mouseover 
a specific thumbnail for an expanded view of the selected PC. This provides a unique feature within Remote Control solutions to allow an IT manager to keep a constant eye over critical systems and immediately identify if systems need intervention. The View also provides key information such as OS type , network address, the current logged on user and the computer name for easy identification.

If the client is running multiple monitors, the Control can switch between desktops.
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Auto-Grouping of Remote Systems


The Control Tree View provides an instant overview of your IT infrastructure by grouping the remote systems based on pre-defined criteria such as Platform and Operating System. For example, you can easily identify machines running a particular Windows OS or Linux Distribution. This is particularly helpful when planning upgrades or the rollout of new technology. 
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Support for Intel vPro Technology


NetSupport Manager can browse for and locate PCs that have Intel® vPro™ capability enabling you to perform a variety of remote tasks even where a NetSupport Manager Client isn’t installed.
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Hardware and Software Inventories

Obtain a real-time view of the hardware and software installed on the target workstation at the click of a button, without ever needing to leave the NetSupport Control program to gather this information. NetSupport Manager collects over 80 items of information, specifically about the hardware or environment of the Client PC. A full inventory of current installed applications is also provides as well as installed hotfixes. To aid in remote support and diagnostics, you can also remotely view, and security permitting control, applications in memory, processes running and installed services.
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File Transfer and Distribution

File Transfer:
Transfer and manipulate files between workstations using a simple "drag & drop" interface, even drop a file directly onto the desktop when viewing a remote machine. Synchronise directories on two workstations or edit files and attributes directly. NetSupport Manager utilises intelligent "Delta File Transfer" to reduce data transfer times when overwriting files that already exist by checking individual blocks of data within a file and only transferring changed data. This feature is enabled by default and applies to all file types. The performance benefits are most noticeable on slower connections.

File Distribution:
Distribute files and data from a central NetSupport workstation to multiple Client workstations simultaneously and with a minimum of keystrokes and effort. Using this feature, you are able to Distribute files to:

* All connected Clients;
* Selected Clients;
* A pre-defined Group of Clients.
* Quick & easy transfer of files direct to the Client 'Desktop' or 'My Documents' folder
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Explorer Desktop Integration

When a NetSupport Manager control is installed onto a PC, it integrates directly with explorer, allowing you to launch key functionality direct from your system without needing to first start NetSupport.

A typical example would be within Network places, where on viewing a list of PCs on the network, by selecting the PC icon and using right mouse click, NetSupport Remote Control, Chat and Inventory options are available to launch.
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Remote Desktop (RDP) Support

NetSupport Manager co-exists with RDP by detecting if there is an active RDP session. The user is provided with the option to either continue in screen scrape mode or disconnect the RDP session for full remote control capability.
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Remote Deployment
The NSD utility (NetSupport Deploy) provides Network Administrators with the facility to install and configure NetSupport Manager on multiple workstations from a central site without the need to visit the machines individually.
With NSD, you can:

* Remotely Install a NetSupport package on multiple workstations simultaneously.
* Create and download specific Client Configurations to multiple workstations.
* Remotely update NetSupport License details on multiple workstations.
* Remotely Uninstall a NetSupport package from multiple workstations simultaneously.
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Show Function
Use the powerful Show function to conduct computer-based training without the need for overhead projectors, video splitters or any additional hardware. Show your Screen, a selected monitor or just a selected application to any number of connected computers in real-time. Utilise a range of on screen annotation to tools to aid in your presentation or training.
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Scripting and Scheduling
NetSupport includes a powerful Scripting Language and Scheduler that allows you to automate the tasks you would normally perform repetitively in the NetSupport Control and run them at a time when most convenient to you. Scripting contains a wealth of Desktop Management functions including the ability to interrogate Clients and retrieve information such as free disk space; what operating system they are running.

You can even use NetSupport Scripting to distribute applications by using a combination of File Transfer, Remotely Execute Applications and edit the Registry. In simple terms, anything you can do manually with NetSupport Manager, you can do automatically with NetSupport Scripting.
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Power Management
If your workstation hardware and software supports "Wake on Lan", you can use NetSupport to Power on / off your workstations over the LAN. Ideal if needing to copy data to a machine that is turned off.
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Printer Redirection
The latest release includes improvements to capturing client print output including support for Network and USB printers. NetSupport Manager now also uses the WMI service (available on XP and above) to create a ""Standard TCP/IP Port"" which it uses to provide print capture support. The Implementation on Window 2000 clients is similar but as the WMI Service is not available as standard the registry is updated by Manager to add the ""Standard TCP/IP Port.
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64Bit Support
NetSupport Manager supports remote control of all x64 (AMD / Intel) platforms, including Windows XP64 and Windows 2003
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Chat and Audio Support
Conduct a two way chat session between selected multiple users in either text or full audio mode.

Should the Chat member not respond, you can send an audible beep to each workstation by selecting "Send Beep". Use the "Invite" function to add Clients when the Chat session is in progress and send a copy of the Chat progress by using the Send discussion history option. The contents of a Chat session can be stored for future reference.
NetSupport Manager also offers Bi-Directional Audio - extended audio support allowing one way talk, listen and full bi-directional audio conversations outside of a remote control session as well as seamless streaming of the remote PCs audible application sounds. Audio support is available over all LAN/WAN and Internet based communications.
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Interactive Whiteboard
To both aid training and the effectiveness of support, a Whiteboard feature is now available from within a chat / multi-chat session. Similar to Annotate, the Control is able to use a range of screen highlighting tools to visually support their text chat with invited users.
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Launch Applications
NetSupport Manager includes the Launch Application feature that allows you to remotely start applications on a remote PC, start installer routines and much more.

This feature combined with File Distribution, provides a quick and effective means of providing remote updates.
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Messaging
Send a NetSupport text message to one or more chosen PC's, or even broadcast to all PCs on the network. Ideal for alerting your users of an impending server shutdown or similar.
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Help Requests
Enable your NetSupport users to send help requests directly to your helpdesk when they need assistance. The help request can either be sent to all available Operators, or directed to specific operators based on user defined accounts. 
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Windows


NetSupport Manager offers comprehensive multi-platform support for Windows, Linux, MAC, CE, Pocket PC and Windows Mobile systems, providing complete compatibility to match today's business environment. In addition NetSupport Manager now offers support for 64 bit Intel and AMD platforms, including Windows XP 64 and Windows 2003 64. The support is available for x64-based systems.

For Microsoft based systems NetSupport Manager supports : Dos, Windows 95, 98, ME, NT 4.0, 2000, 2003, XP, Vista (32bit and 64bit), 2008 and Windows 7.

NetSupport Manager offers full integration with Thin & Zero Client environments as well as compatibility with MultiPoint, MultiSeat and virtual desktop environments from WYSE Technologies, Microsoft, HP, NComputing (X-series & L-series), MiniFrame (SoftXpand) and many others.

The design of NetSupport Manager’s user interface from version 11 has been specifically tailored to provide compatibility with Windows 7, including Touch support.

Also from version 11, remote control of Windows 7, Vista and Server 2008 based machines will show a marked improvement in operability and performance aided by added support for handling User Account Controls.

Support for Intel vPro technology is also provided as standard.

Features available for all Windows devices include: 

Environment

* Browse, locate and connect to all systems across your LAN or WAN.
* Fully intergrated remote deployment utility.
* Connect over TCP/IP, IPX/SPX, NETBIOS, NETBEUI or HTTP protocols.
* Communicate over LAN, WAN, Internet, PSTN, ISDN, CAPI/TAPI, GSM, GPRS, 3G or Wireless connections.
* Support for 64 bit Intel and AMD processors.
* Communicate seamlessly between systems that are all located behind different firewalls using the included NetSupport Internet Gateway component.

Remote Control

* Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of colour resolution, network protocol or operating system.
* Optimize the Remote Control colour quality when managing systems over very slow connections.
* Monitor the screens of all connected systems with real time thumbnails of each connected system. Mouse over a selected PC to Zoom your view.
* Scan multiple systems, Cycle through one or multiple workstations' displaying their screens on your control console.
* Show your screen, a selected Monitor or just a selected application to any number of connected computers for real-time instruction.
* Annotate your screen with a range of drawing tools during a Remote Control session or Show session.
* Full Text Chat and Messaging between two or multiple systems.
* Full Audio Chat during a Remote Control session.
* To both aid training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session.

Support Tools

* Gather a full Hardware and Software inventory from the client PC to aid in remote support.
* Gather details of all hotfixes installed on the client PC.
* View and Control Applications, Processes and services running on the client.
* Remotely edit the registry of a Remote system.
* Launch a local Command Prompt from the Remote System on your PC.
* Remotely Power On / Off, Log On/ Off or Reboot a client PC.
* Request Help - users can create help requests that can be direct to all or specific Control systems based on custom criteria.

Move Information

* Transfer Files between the Control and Client computer, syncronise folders and more.
* File Distribution - Drag and drop files from the Control PC to any number of connected systems in a single action.
* Remotely launch applications on remote computers.
* Capture and redirect the remote computers Print Queue to the Control PC.
* Powerful Scripting and Scheduling suite to automate frequent tasks.

Flexibility

Seamless desktop integration with explorer allowing you to launch key functionality direct from your system without needing to first start NetSupport.

Security

* Full data encryption options from 56bit DES to 256bit AES encryption.
* User acknowledgements and encrypted passwords.
* Security keys to make your copy of NetSupport unique and incompatible with other copies.
* Integrate directly with NT administration and authenticate connections directly.
* Active Directory Integration and AD templates provided for enterprise wide policy management.
* Profiled functionality allowing different features to be disabled depending on which User is attempting to connect to a selected PC.
* Full event and history logs including integration with OS event logs.

No Extra Cost


* All features in NetSupport Manager are included as standard.
* Internet Gateway included as standard.
* NetSupport School - Instruction and Training suite provided F.O.C.

* The 'Control' is the PC that views/takes over a PC.
* The 'Client' is the PC that is being viewed or taken over.

Mac


NetSupport Manager provides full remote control capabilities for Apple Mac systems. The NetSupport Manager Mac client supports OS 10.39 to 10.5.x and provided as full Mac universal binaries including support for all new Intel based systems. 

Key Features when connecting to a Apple Mac system include: 


* Browse and Discover systems across your network
* Full Remote Control of the MAC System.
* Scan Multiple client systems, allowing you to monitor multiple systems (max 16) at a time.
* Two way Chat between the Control and Client Systems.
* Send Messages to one, selected or all Client Systems.
* An easy to use Client Configurator.
* Remotely Power On or Off a MAC System.
* Remotely Reboot a System.
* View realtime thumbnails of all connected systems.
* Dynamically gather a full "real-time" Hardware and Software inventory from any MAC to aid in problem resolution.
* Connectivity via TCP/IP or HTTP via the included NetSupport Internet Gateway.
* Configurable Data encryption from 56 bit DES to 256 bit AES.
* Restict Connections by IP Address, User Names and Passwords.
* Fully configurable security allowing all features to be enabled or disabled.
* A powerful diagnostics tool providing all system information needed should support be required.

* The 'Control' is the PC that views/takes over a PC.
* The 'Client' is the PC that is being viewed or taken over. 


Linux

NetSupport Manager provides full Remote Control capabilities for Linux systems. The NetSupport Manager Linux client supports SuSE 9 and later, Ubuntu, Debian, Red Hat 9 / Enterprise and Fedora distributions.




Key Features when connecting to a Linux system include: 

* Browse and Discover systems across your network.
* Full Remote Control of the Linux System.
* Scan Multiple clients, allowing you to monitor multiple systems (max 16) at a time.
* Two way Chat between the Control and Client Systems.
* Send Messages to one, selected or all Client Systems.
* An easy to use Client Configurator.
* Remotely Power On or Off a Linux System.
* Remotely Reboot a System.
* View realtime thumbnails of all connected systems.
* Dynamically gather a full "real-time" Hardware and Software inventory from any Linux system to aid in problem resolution.
* Connectivity via TCP/IP or HTTP via the included NetSupport Internet Gateway.
* Configurable Data encryption from 56 bit DES to 256 bit AES.
* Restict Connections by IP Address, User Names and Passwords.
* Fully configurable security allowing all features to be enabled or disabled.
* A powerful diagnostics tool providing all system information needed should support be required. 

* The 'Control' is the PC that views/takes over a PC.
* The 'Client' is the PC that is being viewed or taken over.

The NetSupport Manger Linux Client requires gtk+ 2 and glade 2 be installed which are included in standard installations of the distributions mentioned above.

Mobile


NetSupport Manager provides full Remote Control capabilities for Windows CE (4.2 and later), Pocket PC (2003 and later) and Windows Mobile (5.0 and later) devices. The latest mobile platform support provides a wealth of new uses :

* Connect back to the office server from your PDA and perform an update or restart.
* Access information directly on your office PC while on the road.
* Provide a seamless way of managing your Pocket PC, CE and Windows Mobile devices from a central location.
* Deliver updates or changes to your salesforces smartphones.
* Deliver remote support of your POS or inventory gathering devices.


Key Features when connecting to a Windows CE or Pocket PC device include:

* Browse and Discover systems across your network.
* Full Remote Control of the device.
* Automatically scale the remote screen.
* Downsample color depth transmission for optimised performance.
* Scan Multiple clients, allowing you to monitor multiple systems (max 16) at a time.
* Two way Chat between the Control and Client Systems.
* Send Messages to one, selected or all Client Systems.
* Full Two-way File Transfer.
* An easy to use Client Configurator.
* Remotely Power On or Off a CE device.
* Gather a dynamic Inventory of the connected device.
* Monitor remote Battery Life and Signal strength.
* View realtime thumbnails of all connected systems.
* Connectivity via TCP/IP or HTTP via the included NetSupport Internet Gateway.
* Access over LAN, WAN, Internet, Wireless, GSM, GPRS or 3G connections.
* Connect directly via Active-Sync connection.
* Configurable Data encryption from 56 bit DES to 256 bit AES.
* Apply security keys to make your version of NetSupport Manager unique to your organisation.
* Restrict Connections by IP Address, User Names and Passwords.
* Fully configurable security allowing all features to be enabled or disabled. 

Key Features when connecting from a Pocket PC device include:

* Browse and Discover systems across your network.
* Full Remote Control of the remote system (any supported platform).
* Two way Chat between the Control and Client Systems.
* Send Messages to one, selected or all Client Systems.
* Send Ctrl+Alt+Del to remote system.
* Remotely Power On or Off a remote system.
* Remotely Reboot a remote system.
* Scale remote screen to fit on mobile device.
* Apply security keys to make your version of NetSupport Manager unique to your organisation.
* Connectivity via TCP/IP or HTTP via the included NetSupport Internet Gateway.
* Access over LAN, WAN, Internet, Wireless, GSM, GPRS or 3G connections. 

* The 'Control' is the PC that views/takes over a PC.
* The 'Client' is the PC that is being viewed or taken over. 

 
Systems Requirements:
Pocket PC 2003 or Windows Mobile 5.0 and above
Strong ARM processors
ActiveSync / WiFi wireless LAN capabilities
Device RAM: 32Mb (64Mb Recommended)
Storage: Minimum 2Mb, full Install 10Mb required.

Windows CE 4.2 and later
Processor: Strong ARM processors, X86 Compatible
Operating System: Windows CE 4.2 or above
ActiveSync capabilities
Device RAM: 32Mb (64Mb Recommended)
Storage: 5Mb free space required

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